How do I fix the HDCP error on Amazon Prime video App on Apple TV?
If you’re trying to watch your favorite show on the Amazon Prime Video app on Apple TV and suddenly get an HDCP error, it can be incredibly frustrating. HDCP, or High-bandwidth Digital Content Protection, is a form of digital copy protection meant to prevent piracy of digital content. When it malfunctions, however, it can prevent legitimate users from enjoying the content they’ve paid for.
The HDCP error usually appears with a message like “HDCP Unauthorized. Content Disabled”. Fortunately, this issue can often be resolved with a few simple troubleshooting steps. Let’s explore what causes this error and how you can fix it quickly and easily.
What Causes an HDCP Error on Apple TV?
There are several potential reasons for seeing an HDCP error while using the Prime Video app on Apple TV:
- The HDMI cable is faulty or not HDCP-compliant
- Temporary handshake issues between Apple TV and your TV or receiver
- An outdated piece of hardware that doesn’t support HDCP
- A software glitch within the Prime Video app or Apple TV itself
Understanding the root cause is the first step to resolving the problem. Let’s dive into the different solutions you can try to fix this error.
1. Restart All Devices
This might sound too simple to be effective, but a full restart of all your devices can often clear up temporary issues related to HDCP.
- Unplug the Apple TV, TV, and AV receiver (if you’re using one).
- Wait at least 30 seconds before plugging them back in.
- Turn them on in this order: TV first, followed by the AV receiver, and then Apple TV.
This reinitializes the HDCP handshake process between the devices, which can resolve temporary disruptions.
2. Replace or Reseat the HDMI Cable
HDMI cables might look sturdy, but a low-quality or damaged cable can fail to pass the HDCP signal correctly. Try disconnecting and reseating the cable. If that doesn’t work, consider replacing it.
- Make sure to use an HDMI cable labeled “High-Speed” or “Premium Certified”.
- Avoid HDMI extenders or splitters unless they are HDCP-compliant.
3. Connect Apple TV Directly to the TV
If you’re running your Apple TV through an AV receiver or soundbar, the issue may lie in one of those components not supporting HDCP properly.
Try this:
- Disconnect Apple TV from the receiver or soundbar.
- Connect it directly to your TV using a high-quality HDMI cable.
- If the error disappears, your intermediate hardware may be the culprit.
If this solves the problem, you’ll either need to upgrade your AV receiver to one that is HDCP-compliant or consider alternate sound setups like using ARC (Audio Return Channel).
4. Check for Software Updates
Running the latest software on both Apple TV and the Prime Video app ensures optimal compatibility and bug fixes.
- Go to Settings > System > Software Updates on your Apple TV and select Update Software.
- Also, check the App Store for Amazon Prime Video updates.
Updating the firmware can help fix glitches or handshake incompatibilities causing HDCP errors.
5. Modify Display Settings
Sometimes, your TV’s display resolution or the HDR settings might not align well with the connected devices. You can try adjusting these settings on your Apple TV:
- Navigate to Settings > Video and Audio.
- Try changing the Resolution to 1080p instead of 4K.
- Turn off Match Dynamic Range and Match Frame Rate options.
Making these changes might ease the data bandwidth required for HDCP compliance, especially on older TVs.
6. Test on a Different TV or HDMI Port
This is an easy way to isolate the problem. Plug your Apple TV into a different HDMI port or a different TV altogether. If it works smoothly elsewhere, your TV’s HDMI port or internal hardware may be the issue.
When All Else Fails
If none of the above methods resolve your HDCP error, it’s worth contacting Amazon Prime Video Support or Apple Support for deeper troubleshooting. There might be an underlying hardware fault with your Apple TV or compatibility problems with your existing TV.
Final Thoughts
While the HDCP error on Amazon Prime Video can be a significant inconvenience, it’s usually not difficult to fix. Follow the steps above carefully, and you can almost always track down the source of the issue. Whether it’s swapping an HDMI cable or tweaking display settings, you’ll be back to binge-watching in no time.